Refund policy

Last updated: June 3, 2026

Contact Information
Unfaded Things
Email: tedonmvhd@outlook.com

1. Our Return Commitment

We want you to be completely satisfied with every home product you purchase from us. If for any reason you are not satisfied, you may request a return within 30 days of delivery for a full refund (excluding original shipping charges, unless the product is defective).

2. Return Conditions

To receive a full refund, returned products must meet the following conditions:

Product Condition: Unused, unwashed, undamaged, and in original condition
Packaging: All original packaging, tags, instructions, and accessories (if any) must be included
Return Window: Return request must be initiated within 30 days of delivery, and the product must be shipped back within 14 days after we approve the return

Note: Home products that have been assembled, installed, or show clear signs of use (e.g., mattresses, opened textiles) may be subject to a partial refund or denied return.

3. Non‑returnable Items

The following items cannot be returned unless they are defective:

Custom or personalized products (e.g., custom‑size curtains, engraved furniture)
Clearance / final sale items
Hygiene‑sensitive products (e.g., opened pillows, mattress protectors)
Perishable goods (e.g., candles with limited shelf life, depending on the product)

4. Return Process

Contact us at tedonmvhd@outlook.com with your order number and the item(s) you wish to return
Wait for approval – we will reply with a Return Merchandise Authorization (RMA) number and the return address
Pack securely – use the original packaging to prevent damage in transit
Ship the return using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the product is defective or we sent the wrong item.
Refund processing – once we receive and inspect the return, we will process your refund within 5–7 business days

Important: Returns shipped without prior authorization may be refused.

5. Refund Method & Timing

Refund Amount: Purchase price of the returned item (original shipping fees are not refunded unless the return is due to our error)
Processing: Refunds are initiated within 5 business days after we receive the return
Delivery time to your account:
- Credit/Debit cards: 3–10 business days
- PayPal / Shopify Payments: 1–5 business days
- Other methods: Up to 14 business days

Refunds will be credited back to your original payment method.

6. Defective or Wrong Items

If you receive a product with a manufacturing defect, damage from shipping, or the wrong item:

Contact us within 7 days of delivery with:
- Your order number
- Clear photos or a short video showing the defect/damage
- Photos of the outer packaging (if shipping damage)
We will provide a full refund (including original shipping costs) or a free replacement of the same product
We will also provide a prepaid return shipping label at no cost to you

7. Exchanges

If you wish to exchange for a different product (e.g., different size, color, or style), please return the original item as described above and place a new order for the desired product. The original order will be refunded according to our standard return policy.

For defect‑related exchanges of the same product, see Section 6.

8. Order Cancellations

If your order has not yet shipped, you may contact us to cancel it for a full refund.
If the order has already shipped, please follow the standard return process.